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Tuesday, October 24 • 4:30pm - 5:25pm
#t7c: Service Management - Sharing Experiences and Defining a Community of Practice

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Service Management - Sharing Experiences and Defining a Community of Practice
Catherine Aster(1), Wendy Gogel(2), Nick Homenda(3), Sarah Severson(4), Helenmary Sheridan(5), Gail Steinhart(6), Vanessa Venti(2)
1: Stanford Libraries; 2: Harvard University; 3: Indiana University Libraries; 4: McGill University Library; 5: University of Illinois at Urbana-Champaign; 6: Cornell University Library
This panel will explore the developing community of practice for service management in the digital library, archive and museum settings. Alongside a proposed definition of service management, panelists will describe their roles at their respective institutions. Audience queries will drive the most substantial part of the hour with facilitated dialogue.

avatar for Cathy Aster

Cathy Aster

Senior Digital Library Services Manager, Stanford University
I am a senior service manager in Digital Library Systems and Services (DLSS) at Stanford Libraries. In my role, I manage services, products and projects, and I also work as a product owner with software engineers, operations staff and designers for the digital library application... Read More →
avatar for Nicholas Homenda

Nicholas Homenda

Digital Initiatives Librarian, Indiana University Libraries
avatar for Helenmary Sheridan

Helenmary Sheridan

Repository Services Coordinator, University of Illinois at Urbana-Champaign
avatar for Gail Steinhart

Gail Steinhart

Open Scholarship Services Librarian, Cornell University
arXiv.org, institutional repositories, open science and open scholarship
avatar for Vanessa Venti

Vanessa Venti

Library Analyst for Stewardship of Digital Assets, Harvard University

Tuesday October 24, 2017 4:30pm - 5:25pm EDT