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Tuesday, October 24 • 4:30pm - 5:25pm
#t7c: Service Management - Sharing Experiences and Defining a Community of Practice

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Service Management - Sharing Experiences and Defining a Community of Practice
Catherine Aster(1), Wendy Gogel(2), Nick Homenda(3), Sarah Severson(4), Helenmary Sheridan(5), Gail Steinhart(6)
1: Stanford Libraries; 2: Harvard University; 3: Indiana University Libraries; 4: McGill University Library; 5: University of Illinois at Urbana-Champaign; 6: Cornell University Library
This panel will explore the developing community of practice for service management in the digital library, archive and museum settings. Alongside a proposed definition of service management, panelists will describe their roles at their respective institutions. Audience queries will drive the most substantial part of the hour with facilitated dialogue.

avatar for Cathy Aster

Cathy Aster

Product & Service Manager, Stanford University Libraries
I am a service manager in Digital Library Systems and Services, a department in Stanford Libraries. In my role, I manage both services and projects, and I also work as a product owner with software engineers, operations staff and designers for the digital library applications I h... Read More →
avatar for Wendy Gogel

Wendy Gogel

Manager of Digital Content and Projects in Harvard Library, Harvard University
As part of Preservation Services, Wendy Marcus Gogel manages multiple projects that focus on long-term stewardship of library content and providing access to digital collections. In May 2015, Wendy led the release of Harvard Library's Electronic Archiving System (EAS) – an ente... Read More →

Nick Homenda

Digital Initiatives Librarian, Indiana University Libraries
avatar for Sarah Severson

Sarah Severson

Coordinator Digital Library Services, McGill University Library
McGill University Library
avatar for Helenmary Sheridan

Helenmary Sheridan

Repository Services Coordinator, University of Illinois at Urbana-Champaign

Gail Steinhart

Head of Research and Learning Services, Mann Library, Cornell University

Tuesday October 24, 2017 4:30pm - 5:25pm

Attendees (11)