Name: #t7c: Service Management - Sharing Experiences and Defining a Community of Practice
Start: 2017-10-24T16:30:00-0400
End: 2017-10-24T17:25:00-0400

Welcome to the 2017 DLF Forum, the LACs/HBCUs Pre-Conference, and NDSA’s Digital Preservation 2017!

Shared Note-taking Folders: DLF Forum, LACs/HBCUs Pre-Conference, & NDSA’s Digital Preservation
OSF Repository: DLF Forum & NDSA’s Digital Preservation
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#t7c: Service Management - Sharing Experiences and Defining a Community of Practice

Service Management - Sharing Experiences and Defining a Community of Practice
Catherine Aster(1), Wendy Gogel(2), Nick Homenda(3), Sarah Severson(4), Helenmary Sheridan(5), Gail Steinhart(6), Vanessa Venti(2)
1: Stanford Libraries; 2: Harvard University; 3: Indiana University Libraries; 4: McGill University Library; 5: University of Illinois at Urbana-Champaign; 6: Cornell University Library

This panel will explore the developing community of practice for service management in the digital library, archive and museum settings. Alongside a proposed definition of service management, panelists will describe their roles at their respective institutions. Audience queries will drive the most substantial part of the hour with facilitated dialogue.

Speakers

Cathy Aster

Senior Digital Library Services Manager, Stanford University

I am a senior service manager in Digital Library Systems and Services (DLSS) at Stanford Libraries. In my role, I manage services, products and projects, and I also work as a product owner with software engineers, operations staff and designers for the digital library application... Read More →